Where do you deliver?
We deliver to eligible addresses in mainland England, Scotland and Wales only. We do not deliver to Northern Ireland, the Scottish islands, the Isles of Scilly, the Isle of Wight, the Isle of Man, the Channel Islands, BFPO addresses and addresses outside the United Kingdom. Checkout only accepts addresses within our delivery area.
How much is delivery and how long does it take?
Delivery is £4.70 per order with Royal Mail Tracked 48. We dispatch within 1 to 2 business days and Royal Mail aims to deliver within 2 to 3 working days after dispatch, so most orders arrive within 3 to 5 business days. Delivery times may vary depending on the destination postcode.
How do I track my order?
We email you a Royal Mail tracking number when your order is dispatched. You can also check the status on our Track Your Order page.
Can I return a candle?
Yes. You can return items within 30 days of delivery, including if you have changed your mind, as long as the candle is unused and in its original condition with its lid. We cover the return postage and there is no restocking fee. See our Return & Refund Policy.
When will I get my refund?
We issue refunds to your original payment method within 7 days of receiving and inspecting the returned item. Your bank or card provider may take a few extra days to show it.
What if my candle arrives damaged?
Contact us within 30 days of delivery with your order number and a photo of the damage. We will send a replacement or give you a full refund, including delivery, and we cover the return postage.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover cards. Payments are processed securely by Stripe. See our Payment Policy.
Do your prices include VAT?
Yes. All prices are shown in pounds sterling (GBP) and include VAT at 20%. Delivery is shown separately at checkout before you pay. Nothing else is added.
What are the candles made of?
Each candle holds 200 g of a soy and coconut wax blend with a single cotton-core wick. The vessel is heat-resistant candle glass or glazed stoneware ceramic, 9 cm tall and 8 cm across. Each product page lists the fragrance notes and vessel details.
Can I light the candle with the lid on?
No. The lid is a dust cover only. Remove it before lighting and only put it back once the flame is out and the candle has cooled. Please read the candle safety tab on each product page.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been dispatched we can change or cancel it. If it has already been dispatched, you can return it under our 30-day return policy.
How quickly do you reply?
We reply to emails, phone messages and contact form messages within 1 business day. Our hours are Monday to Friday 9:00 am to 6:00 pm, Saturday 10:00 am to 5:00 pm, closed on Sunday (UK time).